Return and Refund Policy at Shopynile.com

Welcome to Shopynile.com’s return and refund policy! We aim to provide a unique and satisfying shopping experience for our customers in Kuwait. It’s crucial to read our policy thoroughly before making a purchase to understand your rights and responsibilities concerning refunds and returns.

Return and Refund Period We offer a 15-day return and refund window from the delivery date of your order. However, after this period, we only accept returns or refunds for products with manufacturing defects. Always ensure you check your items promptly upon arrival!

Terms of Return and Refund For a successful return or refund, the product must be in its original, unused condition. Don’t forget to include the original invoice or proof of purchase when making a return. We may review the product before processing your refund or return request.

Exceptions to the Policy While we strive to accommodate all returns and refunds, some products are exceptions. Opened or used products, items damaged due to misuse, and those without our company’s marks or unauthorized modifications are generally not eligible for returns or refunds, unless there’s a manufacturing defect.

How to Request a Return or Refund If you need to initiate a return or refund, here’s what you should do:

• Contact our customer service within the 14-day return period.
• Provide your order details and the reason for the return or refund.
• Wait for our confirmation and follow the provided instructions.

Charges and Shipping In some cases, a reasonable administration fee might be deducted from your refund amount. Please note that shipping costs are non-refundable, unless the return is due to a product defect.

Product Retention Hold onto the product, its accessories, and the original packaging until your return or refund request is successfully processed. This helps us expedite the process and ensures a smoother experience for you.

Details About Refunds Here are some additional details about our refund process:

• Full Refund: If your return is approved, you’ll receive a full refund, including any shipping fees you paid.
• Payment Method: We refund the amount to the same payment method used during purchase.
• Treatment Duration: Refund processing times vary depending on your payment method and bank policies.
• Shipping Costs: If the return is due to an error on our part, we cover the return shipping costs. Otherwise, you may need to bear the shipping costs.

خاتمة Understanding our return and refund policy is essential for a smooth shopping experience at Shopynile.com. Always review the terms before making a purchase to ensure you’re aware of your rights and responsibilities.

أسئلة شائعة

1. Can I return a product after the 15-day period?
   • Only products with manufacturing defects are eligible for returns after the 14-day window.
2. What should I do if I receive a damaged product?
   • Contact our customer service immediately with photos of the damaged item.
3. How long does the refund process take?
   • Refund processing times vary but typically take a few days to reflect in your account.
4. Are shipping costs refundable?
   • Shipping costs are only refundable if the return is due to a product defect or store error.
5. Can I modify or cancel my order after it’s placed?
   • Once an order is placed, modifications or cancellations might not be possible. Contact our customer service for assistance.

Connect with us:
For assistance or any questions about the refund and return policy, please contact customer service through the channels available on our website.

We always look forward to serving you better and providing an outstanding shopping experience. Thank you for choosing our store “Shopynile.com”.

work hours:

We work hard to serve you. Here are our business hours:

Saturday – Thursday: 9:00 am to 9:00 pm

Friday: holiday