Return & Refund Policy – ShopyNile
At ShopyNile, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, you may request a return or refund under the terms outlined below.
This policy applies to purchases made within Kuwait through Shopynile.com.
Return Period
You may return your product within 7 business days from the date you receive it.
Conditions for Return
To be eligible for a return:
The product must be in new, unused condition.
It must be returned in its original packaging along with all original accessories, manuals, and inserts.
Items that show signs of use, wear, or damage unrelated to a manufacturing defect are not eligible for return.
Guarantee for Manufacturing Defects
All products purchased from ShopyNile come with a guarantee against manufacturing defects.
If you receive a defective item, you are entitled to:
A full refund, or
A replacement product, at no additional cost.
We cover all return shipping fees in the case of defective or faulty products.
Return Shipping & Fees
We do not charge any return or restocking fees.
Return shipping is free if the product is defective or incorrect.
For other valid returns, the customer must securely package the item for return.
How to Request a Return
To start the return process:
Contact us via our Contact Us page or by email.
You may also reach out directly via the phone numbers provided on our Contact Us page.
Our customer service team will assist you and guide you through the return steps.
Refund Timeline
Once we receive and inspect your returned product:
A full refund will be issued on the same day, using the original payment method.
You will receive a confirmation email once your refund is processed.
Non-Returnable Items
The following items cannot be returned:
Products that have been opened or used.
Items missing their original packaging or accessories.
Custom-made or personalized items.
Products not purchased directly from Shopynile.com.
Frequently Asked Questions (FAQ)
1. Can I return a product if I change my mind?
Yes, as long as the product is unused, in its original packaging, and returned within 7 business days.
2. What if I receive a defective product?
Please contact us immediately. We’ll cover return shipping and offer a full refund or replacement.
3. How fast will I get my refund?
Refunds are processed on the same day we receive and inspect the returned item.
4. Are there any hidden fees?
No, we do not charge return or restocking fees. Return shipping is free for faulty or incorrect items.
5. Can I request an exchange instead of a refund?
Yes, we’ll be happy to send a replacement at no extra charge if the product is defective.
Contact Information
If you have any questions or need assistance, please contact our customer service team.
Business Hours:
Saturday to Thursday: 9:00 AM – 9:00 PM
Friday: Closed
Contact Details:
Phone/WhatsApp: +965 6648 5738 | +965 9407 9581
Email: info@shopynile.com
Address: Kuwait City, Block 1, Al Shada Street, Mazia Tower 1, Floor 10, Office 46
This policy is accessible to all users at any time without requiring login or providing personal information.